- All
- Order minimums & Payment
- Product Inventory, Catalogs, & Sales
- Returns & Warranty
- Shipping & C.O.D.
Q: What about product warranty?
A: EDI will return any apparently defective item to the original manufacturer for their evaluation. We will promptly advise of their disposition; this procedure may take several weeks. We cannot warrant the suitability of any of our products for your particular application. Normal product wear and tear is not warranted.
Q: Do you accept returns?
A: Yes. New and unused items may be returned for full credit, except for freight charges, if returned within 30 days of purchase. You must pay return freight? Please call or e-mail your request for an RGA (Returned Goods Authorization) before returning any product. Certain specially ordered items may be subject to a restocking charge. Click here for a faxable copy of our RGA form
Q: Can you supply items not in your online store or full catalog?
A: Yes. With our extensive industry network, we can often source a hard-to-find product for you. Note, however, that returns of all such products would incur a manufacturers’ restocking charge, and some may not be returnable. Our staff would be pleased to help you.
Q: Are the prices on this web site typical of the prices in your catalog?
A: Yes, and no. EDI offers significant e-commerce discounts which often exceed our published catalog prices. You should also re-visit our site periodically to check out any time sensitive “specials” Click here to see our current special.
Q: Do you have periodic sales on selected items?
A: Yes we do. We will often e-mail or fax special pricing on selected items if your address is on file. Click here to be added to our mailing list.
Q: Do you have a complete catalog for Powerwash Parts and Accessories?
A: Yes we do. Our catalog is in full color, with over 80 pages, and is loaded with items you use everyday. As prices are subject to periodic change without prior notice, a separate price list accompanies our catalog. In any case, you should contact us for current prices, particularly on high value items such as pumps, motors and the like. Click here to request a copy of our printed catalog or download the catalog in PDF format (25mb).
Q: What about items out of stock?
A: EDI strives to maintain sufficient stock to meet the needs of our customers. If an item is out of stock, or if there will be a delay of more than two days in shipping, we will notify you to confirm that you still want the product. Often, we can have an out-of-stock part drop-shipped from our manufacturer to save time.
Q: Can you ship C.O.D.?
A: Yes, in most cases we can. As we generally ship by UPS, there is an additional charge of $11.00 per box for C.O.D. shipments.
Q: What about “Rush” orders?
A: Unless you request otherwise, we ship via UPS ground service. You can inquire about expected transit times in the “notes” section of your order. UPS also offers Next Day, Second Day, and Third Day shipping options with an additional charge.
Q: How do you ship my order?
A: We generally ship via UPS. Orders received by 4PM Eastern time are shipped the same day, if in stock, otherwise allow two days.
Q: What do you do about shipping charges?
A: Because of the large variety of items in our stock, we cannot quote freight charges with your online order. To ensure your shipping costs are as accurate as possible, freight charges will be added to your invoice and billed to your credit card as a separate transaction after your order is packed. Note that there is an additional handling charge for some long or oversized items such as extension wands, long lances, and similar items.
Q: Is it safe to use my credit card on your site?
A: EDI Distributors employs the latest encryption and security software to ensure that your payment details and credit card information will not be compromised during transmittal between your computer and our site.
Q: Do you accept credit cards?
A: Yes, we accept all major credit cards. Click here to see our privacy policy.
Q: What about credit?
A: EDI Distributors’ payment terms to previously credit approved customers is Net 30 days. You may apply for credit by printing out our Credit Application and faxing back to us Click here for a printer-friendly copy. Approval generally takes 2-3 business days.
Q: Do you charge sales tax?
A: EDI is incorporated in New Jersey must collect Sales Tax for all non-exempt shipments in that state. Some entities are Sales Tax Exempt and a signed Sales Tax Exemption Certificate must be on file with us to allow this exemption.
Q: Do you have a minimum order?
A: Yes we do. Our online items are deeply discounted and require a minimum order of $25.00 net before freight charges. For items shown in our complete catalog, there is a $3.50 additional charge for orders under $25.00. We reserve the right to limit quantities.